OneCall FAQ
Questions?
We’re glad you asked
General
Unlimited Calls and Texta and Data in the United Kingdom are included. This excludes all Premium Rate or MPay numbers 9 (0845/0871/ etc.) , including International use outside of the EU/EEA. Access to some counties is charged at £6.50 per day, allowing you to use your services. Please contact Support should you require any more information or visit https://www.onecallsim.com/
Yes, All mobile telecommunications services in the UK are regulated by Ofcom and are subject to control to ensure that the network is not misused and that all users have access to services.
Yes, You can use your SIm and Service for Business purposes, subject to the acceptance of the OneCall Fair Use Policy.
No, the use of a gateway device is prohibited. The Law does not permit the sending of unsolicited Texts or SMS. Onecall is a consumer telecoms provider and is regulated by Ofcom.
Let’s fix it. The best way to reach us is via live chat 9am to 5pm, Monday to Friday. Click the icon in the bottom right corner of your screen to start a chat.
You can also email us at info@onecallsim.com, or call us on 0330 094 6904.
- Pick your network coverage, choose your subscription, and add your perks.
- Get the SIM within one day, pop it into your device, and activate it.
- Pay less, stress less, and leave anytime.
No catch. Like we said, this is mobile done right. Enjoy your unlimited data, and feel free to cancel anytime.
Yes! Just contact your previous network provider or text ‘PAC’ to 65075 to get a code valid for 30 days. If you need any help doing this, let us know and we’ll walk you through the process.
Unlimited SIMs
As long as you’re in the UK, yes—tether as much as you want.
In the EU, tethering comes out of your monthly allowance, which is 25GB per month.
Outside of the UK & Europe, you’ll need one of our roaming add-ons. We want to keep the network fair for everyone, so fair use policies apply to all tethering.
Ever notice your internet speed slowing down for no reason at all—especially when everyone gets home in the evenings?
It’s because most mobile networks make you share bandwidth with other users on the network. The more people streaming music, sharing cat videos, and video calling their friends, the slower your connection. Kind of like a traffic jam.
But the way we route traffic over our network is different to (better than) how other operators do it.
When you use one of our unlimited SIMs, you don’t share your bandwidth with anyone. No traffic jams—you have the roads all to yourself. (If you’re fluent in mobile tech jargon, you can check out our O2 and Vodafone APNs that make this possible.)
Other operators only do this for their corporate customers. Rude, right?
Yep! Go wild.
We do, however, want to make sure the network is fair for everyone. So if your usage reaches 650 GB and breaches our Fair Use policy, we’ll quickly check in with you to make sure you are aware Fair Use Policy. We can stop services if you use more than 650 GB in a consecutive period. “Unlimited” is unlimited data for a single device/user, with periodic tethering, not for use by multiple or non-consumer users.
To monitor your usage, please log in to your Account, or if you need Account access, contact info@onecallsim.com.
No credit check
Not a problem! You can still get your unlimited SIM. No nonsense from us—just your SIM and your service.
You’ll need to use an old phone or buy a new one fresh. But once you do, we’ve got your no credit check, unlimited SIM covered.
Our subscriptions are SIM-only and paid upfront. So there’s no need for the hassle of a credit check.
Choosing networks & roaming
Whether you’re using Vodafone or O2’s network with us, you can use your unlimited SIM anywhere in the world. Learn more here.
Yep! If you’re a Vodafone or O2 customer, you can switch to our unlimited SIM while staying on your current network.
Still need help?
Our live chat is the best way to reach us.
We’re available from 9am to 5pm, Monday to Friday.
Click this button to start a chat.
